Citation: Kiernan, Nancy Ellen (2001) Using Mail and Telephone for Evaluation: Tipsheet #23, University Park, PA: Penn State Cooperative Extension. This document is part of a series of Tipsheets that contain practical evaluation illustrations based on current research and developed by Nancy Ellen Kiernan at Penn State Cooperative Extension. This document focuses on what are new evaluation methods for county or regional extension offices. Copyright 2001 The Pennsylvania State University#ExtensionEducationEvaluation #Mail #Telephone #HowTo #Dillman #Survey