In the field of energy conservation, continuous improvement is considered a best practice when managing energy efficiency programs. Process and outcome evaluations emphasizing continual feedback and nearly real-time data collection and analysis are recommended to utilities and utility regulators. The presentation discusses examples of how evaluations were used for continuous improvement for three program administrators. It also discusses how efforts to promote continuous improvement have been difficult to achieve in some regulatory jurisdictions. The topic is relevant for evaluators working with resource conservation programs that must manage relationships with regulatory agencies or poliitcal organizations.#Conintuous_improvement #EvaluationUse #Energy_efficiency #2010Conference #EnvironmentalProgramEvaluation