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Eval13 Session 325: Every Voice Counts: Including All Stakeholders in Internal Evaluation

Panel presented at the 2013 AEA Conference Chair and Discussant: Suzanne Markoe Hayes Presenters: Frances Reyes, Krystal Gibson, and Bree Hemingway #InternalEvaluation #database #realtiimemonitoring #MixedMethodsEvaluation #InternationalandCross-CulturalEval #Non...

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Focus Search -  Recruiting participants  Tracking participants  Managing data quality  Residential facility helping veterans of the Afghanistan and Iraq Wars obtain: ◦ Permanent housing ◦ Financial security ◦ Personal support system  Staff ◦ 1 Director ◦ 6 Case Managers ◦ 6 Monitors  Challenges ◦ Multiple funding sources/reporting requirements ◦ Cross over between programs clientele  Reporting improvements ◦ Report data at all levels in real time ◦ Access all data  Improve Data Quality ◦ Automated QA measures  Program Improvements ◦ Protect client privacy ◦ Streamline internal processes ◦ Save staff time ◦ Access to complete client records ◦ Comprehensive care for clients Buy In Dialogue Tools Training Feedback  Involve staff ◦ Directors ◦ Case Manager ◦ Monitor  Engage users early, but be strategic about timing  Understand what is wanted/expected at all staff levels  Clearly define expectation ◦ What is expected of them in the process?