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Mental Model Diagramming for Needs Assessments: Lessons learned from user experience professionals (Handout)

This document contains some of the content that will be displayed with a poster of the same title at the AEA 2009 conference. It includes several of the poster elements including the: abstract, information about the case study organization used to demonstrate the use of the mental model diagram...

Poster Handout on Mental Model for Needs Assessment.pdf