Citation: Program Development and Evaluation, Ten Steps to Make Sense of Answers to Open-Ended Questions, Quick Tips #20, University of Wisconsin-Extension, Madison, WI. This document is part of a series of Tip Sheets developed by the Program Development & Evaluation Unit of University of Wisconsin Cooperative Extension. It suggests ways to simplify the information you have so you can use it for outcome reporting and program improvement. Copyright (or ©) 2002 Board of Regents of the University of Wisconsin System, d/b/a Division of Cooperative Extension of the University of Wisconsin-Extension. #QualitativeMethods #HowTo #ExtensionEducationEvaluation