Evaluation 2020

Evolving from Start-Up to Scale: Designing a Multi-Use Workshop Evaluation Survey 

10-21-2020 22:01

In today’s technology-enhanced world, customer feedback is collected after almost every interaction to assess participant satisfaction and identify product and service improvements.  With an emphasis on limiting the time required to ensure a high response rate, the survey design is often oversimplified. In the non-profit world, where all activities and resources need to be maximized, these common interactions can be leveraged to collect new information to guide ongoing organizational decisions.  Over the past twelve months, the David P. Weikart Center of Youth Program Quality (Weikart Center) has transformed its own mechanism for continuous quality improvement by evolving a decade-old paper feedback form from a basic satisfaction survey to a multi-purpose data collection tool that informs facilitation practice, product design and organizational strategy.

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Designing a Multi-Use Workshop Evaluation Survey   109 KB   1 version
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In today’s technology-enhanced world, customer feedback is collected after almost every interaction to assess participant satisfaction and identify product and service improvements. With an emphasis on limiting the time required to ensure a high response rate, the survey design is often oversimplified. In the non-profit world, where all activities and resources need to be maximized, these common interactions can be leveraged to collect new information to guide ongoing organizational decisions. Over the past twelve months, the David P. Weikart Center of Youth Program Quality (Weikart Center) has transformed its own mechanism for continuous quality improvement by evolving a decade-old paper feedback form from a basic satisfaction survey to a multi-purpose data collection tool that informs facilitation practice, product design and organizational strategy.