When an organization has a diverse client base, it is crucial that front-line staff develop an understanding of how to evaluate the needs of the varied individuals they serve. The presenter’s New York City based agency has implemented a Management Training Program (MTP) in which emerging leaders in the field are taught to identify systems to strengthen program performance and bring their knowledge back to their programs to benefit their supervisory, communication, and leadership skills. Utilizing a mixed method approach that includes a set of outcome measures, the group has developed an evaluation design that pinpoints the program’s strengths, assesses impact on program performance, and identifies ways to adapt to changing workforce conditions over a period of several years. The presenter will discuss how employing a wide spectrum of service modalities in the development and implementation of the MTP has enhanced communication and collaboration between line workers and senior management.#InternalEvaluation #resistance #Eval16