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Eval12 Session 759: Collecting Data Sensitively: Recruiting and Interviewing Family Members of Hospice Patients  

02-14-2013 17:13

Sensitivity is required when interviewing family members of hospice patients who have died. MassHealth, the Massachusetts Medicaid program, commissioned the University of Massachusetts Medical School (UMass) to assess family satisfaction with its hospice benefit. The study effectively identified and recruited family members of hospice decedents. In order to respect their privacy and be sensitive to the emotional nature of the topic, phone interviews were used for data collection. Over a six-week period, UMass evaluators twice mailed recruitment materials and conducted individual interviews. It was especially important for the evaluators to listen attentively and respond empathetically when collecting data about a sensitive topic. Having done so, the evaluators both protected the subjects’ privacy and met the client’s needs.

#HealthEvaluation #conductinginterviewsonasensitivetopic #DisabilitiesandOtherVulnerablePopulations #2012Conference #QualitativeMethods

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