Notes and slides from a round table presentation to AEA conference 2012.
Presentation Abstract: Performance measurement is a useful, if difficult, discipline. Statements such as ‘what gets measured, gets managed’ indicate its centrality to management. Sound performance measures can provide a foundation for subsequent evaluations, and evaluations often test the validity of measures or generate a monitoring framework that incorporates performance measures. Performance measurement also has costs in terms of money, staff time and management attention. It can also have negative outcomes, such as gaming of the measures and damage to trust. In these circumstances, it is important to try to estimate the impact of performance measurement. In this round table, the presenter will open by discussing some approaches that may be useful in the government and not-for-profit sectors, including a logic model for how performance measurement affects performance, customer feedback, staff feedback and development of metrics, and then seek feedback from the group.#2012Conference #performancemeasurement #BusinessLeadershipandPerformance