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SI11 Session 26: Unraveling the Puzzle: Performance Management, Quality Improvement, and Evaluation 

08-09-2011 10:46

Handout from session at 2011 AEA/CDC Summer Evaluation Institute

Description: Recently, there has been a keen focus on public health organizational performance and accountability. Performance Management, Quality Improvement, and Evaluation sometimes seem like interchangeable terms that need to be mastered as part of these efforts. How are these concepts related, how are they are different, how can each be used for its intended purpose, and how can use of these concepts be complimentary? Using case studies, mini-lectures, and application opportunities, the facilitator will define and illustrate how these concepts are related and can be thoughtfully used to improve organizational and program performance. While the focus of mini-lectures and case studies will be on public health agencies, personnel in all types of organizations may find this session useful.

By the end of the session, participants will be able to:

* Define performance management, quality improvement, and evaluation

* Describe how these concepts are related, similar, and different

* Describe examples of how these concepts have been used to improve performance

* Apply these concepts in their own settings

Audience: This course assumes a basic understanding of evaluation, some experience using the CDC Evaluation Framework or similar framework, and some involvement and interest in improving organizational or program performance

Mary V Davis is Director of Evaluation Services at the North Carolina Institute for Public Health and Adjunct Faculty in the University of North Carolina School of Public Health where she teaches several advanced evaluation courses. Since 2001, Evaluation Services has provided program planning and evaluation services to more than 40 programs at NCIPH, the School of Public Health, and national efforts. Mary conducts public health systems and services research using participatory approaches; specialty areas are accreditation, quality improvement, and public health partnerships. She earned a DrPH from Johns Hopkins University School of Public Health and an MSPH from the University of Alabama at Birmingham School of Public Health.

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Attachment(s)
pdf file
15 Preparedness Capabilities at-a-glance.pdf   260 KB   1 version
Uploaded - 08-09-2011
pptx file
AEA_CDC 2011 PM_QI_Evaluation.pptx   2.46 MB   1 version
Uploaded - 08-09-2011
pdf file
From_ Silos_to_Systems.pdf   835 KB   1 version
Uploaded - 08-09-2011
pdf file
Taking_Improvement_Action_Based_on_Performance.8.pdf   1.24 MB   1 version
Uploaded - 08-09-2011
pdf file
The_Quality_Improvement_Experience_in_a.10.pdf   306 KB   1 version
Uploaded - 08-09-2011